Last Updated: 25 December 2025
At Aura Voyage Properties Ltd (“AVP”, “we”, “us”, “our”), we specialise in curating luxury co-hosting and property management experiences for discerning property owners and guests. Our mission is to deliver seamless, high-touch hospitality with integrity, precision, and care.
Protecting your privacy is central to that promise. We are fully committed to handling all personal information with discretion and responsibility, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, share, and protect your personal data when you:
Visit or interact with our website.
Contact us by email or form submission.
Engage our property management and co-hosting services.
Our goal is to ensure transparency and confidence in how your information is treated, with the same respect and professionalism that define our brand.
At Aura Voyage Properties Ltd (“AVP”), we process personal data with discretion, integrity, and precision. Ensuring every interaction reflects our commitment to trust and professionalism.
This Privacy Policy applies to all personal information collected through our website, digital communications, and during the provision of our co-hosting and property management services.
We collect and process personal data solely for legitimate business purposes, including:
Delivering our services: To manage properties, coordinate bookings, and provide seamless guest and host experiences.
Professional communication: To respond to enquiries, manage accounts, and maintain transparent relationships with Hosts, Guests, and suppliers.
Operational integrity: To ensure compliance with safety, financial, and data protection regulations.
Continuous improvement: To enhance our service standards, optimise property performance, and uphold the AVP brand experience.
Legal and regulatory compliance: To fulfil our obligations under applicable UK laws, industry regulations, and professional standards.
This Policy explains:
What personal data we collect
How and why we use it
Who we share it with
How long we retain it
Your rights and how to exercise them
Aura Voyage Properties Ltd (“AVP”) provides premium property management and co-hosting services on behalf of discerning property owners (“Hosts”), delivering elevated guest experiences and operational excellence.
In the course of managing property listings, coordinating bookings, and facilitating guest stays, AVP may act as a data controller or data processor, depending on the nature of the activity and the booking platform’s framework.
Regardless of role, we handle all personal data with integrity, transparency, and the highest standards of security. Ensuring that every interaction upholds our commitment to trust, compliance, and exceptional service.
Aura Voyage Properties Ltd (“AVP”) collects only the information necessary to deliver a seamless, secure and high-quality service experience. The personal data we process may include:
Contact details: Full name, email address, telephone number, and postal address.
Property details: Property address, listing information, ownership verification, and documentation (where supplied).
Booking and stay information: Reservation dates, guest names, and any special requests or preferences authorised by the Host.
Financial and billing data: Invoicing details, payment history, and relevant accounting information (AVP does not store or process card details directly; all transactions are handled through secure third-party providers).
Technical data: IP address, browser and device information, cookie identifiers, and website usage analytics.
Communications: Correspondence via email, phone or message platforms, including service enquiries, support requests and complaint records.
Marketing preferences: Details of your consent to receive newsletters, updates, or exclusive AVP announcements.
We are committed to collecting and processing data responsibly, only for legitimate business, operational, and service-enhancement purposes, in compliance with the UK GDPR and all applicable data protection laws.
Aura Voyage Properties Ltd (“AVP”) collects personal data through trusted, transparent and secure interactions designed to support our co-hosting and property management services. We may collect information when you:
Submit an enquiry or form via our website.
Contact us directly by email or through any approved communication channel.
Authorise AVP to manage your property or act as your appointed co-host on a booking platform.
Provide details during onboarding, such as property information, compliance documents or service preferences.
Engage with our website, where data may be gathered through cookies and analytics tools to enhance functionality and user experience.
We may also receive relevant information from booking platforms (such as Airbnb or Booking.com) and third-party service partners (including cleaners, maintenance providers, or payment processors) where necessary to deliver our services efficiently and in accordance with our agreements.
All data collection is carried out lawfully, with care, discretion, and the high professional standards that define the Aura Voyage Properties experience.
Aura Voyage Properties Ltd (“AVP”) processes personal data with integrity, transparency, and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We rely on one or more of the following lawful bases to ensure that every aspect of data processing is justified, proportionate, and essential to delivering our premium services:
Contractual necessity: To perform and fulfil our obligations under a co-hosting or property management agreement, ensuring seamless service delivery for our Hosts and Guests.
Legal obligation: To comply with statutory, tax, accounting, insurance, and regulatory requirements applicable to property management operations.
Legitimate interests: To operate, enhance, and safeguard our business; to prevent fraud; and to maintain the trusted, high-quality service experience associated with AVP.
Consent: Where you have explicitly opted in to receive marketing updates, newsletters, or where non-essential cookies are used to personalise your experience. You may withdraw your consent at any time.
Every instance of data processing at AVP is founded on professionalism, necessity, and respect for privacy. Ensuring that your information is always handled responsibly and in line with our commitment to excellence.
Aura Voyage Properties Ltd (“AVP”) uses personal data with precision, discretion, and professionalism to ensure an exceptional standard of service across every property we manage. All information is processed solely for legitimate and clearly defined purposes, including to:
Deliver and manage our co-hosting and property management services: Ensuring each guest stay and property operation runs seamlessly from enquiry to check-out.
Communicate effectively with Hosts, Guests, and trusted suppliers: Maintaining clear, responsive and courteous communication at all times.
Process invoices, payments, and financial reconciliations: Ensuring accurate and transparent financial administration.
Coordinate essential operations: Including cleaning, maintenance, linen, and guest support services, all managed to AVP’s elevated hospitality standards.
Manage compliance, safety, and insurance requirements: Upholding our legal and professional obligations while protecting Hosts, Guests, and partners.
Send tailored marketing communications: Such as updates, insights, or exclusive offers, but only where you have explicitly opted in to receive them.
At AVP, every use of personal data supports our mission to deliver refined, reliable, and responsible property management, aligned with the highest standards of privacy and professionalism.
At Aura Voyage Properties Ltd (“AVP”), discretion and trust are at the heart of every partnership. We do not sell, trade, or otherwise commercialise personal data under any circumstance. Information is shared only when necessary to deliver our services with excellence, ensure compliance, and protect our clients interests.
We may share personal data, under strict confidentiality and data protection controls, with the following trusted parties:
Booking and direct booking platforms: Such as Airbnb, Booking.com, or Aura Voyage Properties’ direct booking channels, where AVP is formally authorised where AVP is formally authorised by the Host to manage listings, reservations, and guest communications.
Accredited subcontractors and service partners: Including professional cleaners, maintenance providers, and photographers, engaged solely for the purpose of delivering premium guest experiences.
Professional advisors: Such as accountants, insurers, and solicitors, who support our compliance, financial management, and operational integrity.
Payment processors and financial institutions: To facilitate invoicing, payments, and reconciliation in accordance with agreed terms.
Regulatory or law enforcement authorities: Where disclosure is legally required or necessary to protect the rights, property, or safety of AVP, our Hosts, or our Guests.
Every third party we engage is carefully vetted, bound by confidentiality, and required to handle data securely and in full compliance with UK GDPR standards. AVP remains fully accountable for the integrity and lawful use of all shared information.
Our website uses cookies and similar technologies to create a smooth, tailored, and high-quality browsing experience that reflects the standard of service we deliver offline. Cookies help us understand how visitors engage with our site, allowing us to enhance functionality, maintain performance, and continually improve your experience with Aura Voyage Properties Ltd (“AVP”).
We use two main types of cookies:
Essential cookies: Required for the secure and proper functioning of our website. These cannot be disabled.
Non-essential cookies: Including analytics and marketing cookies, which help us understand user preferences and refine our online experience. These are activated only with your explicit consent.
You have full control over your cookie preferences. Consent can be managed or withdrawn at any time via our on-site cookie banner or through your browser settings.
For further details about the cookies we use, their purpose, and duration, please contact us at [email protected].
Aura Voyage Properties Ltd (“AVP”) retains personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or to meet our legal, regulatory, and operational obligations. We apply carefully considered retention periods to ensure data is not kept longer than required and is securely disposed of when no longer needed.
Financial and tax records: Retained for up to six (6) years, in accordance with HMRC requirements.
Host and property records: Retained for the duration of our professional relationship and up to seven (7) years thereafter, to comply with accounting, insurance, and legal obligations.
General enquiries and correspondence: Retained for up to twelve (12) months following the last contact, unless continued retention is required for legitimate business or legal reasons.
Once data is no longer required, it is securely deleted, anonymised, or archived in line with industry best practices and applicable data protection laws.
Aura Voyage Properties Ltd (“AVP”) upholds the highest standards of data protection and confidentiality. We implement robust technical and organisational safeguards to ensure that all personal data is protected against unauthorised access, alteration, disclosure, or loss.
Our security measures include, but are not limited to:
Access controls and authentication procedures to restrict data access to authorised personnel only.
Encryption of sensitive data in transit and at rest.
Regular secure backups and system monitoring to preserve data integrity.
Comprehensive staff training to maintain awareness of data protection obligations and best practices.
While no digital system can guarantee absolute security, AVP continuously reviews and enhances its protection protocols to minimise risk and ensure compliance with the UK GDPR and Data Protection Act 2018.
In the unlikely event of a data breach, AVP will promptly investigate, take remedial action, and where legally required notify the Information Commissioner’s Office (ICO) and any affected individuals without undue delay.
Aura Voyage Properties Ltd (“AVP”) primarily stores and processes personal data within the United Kingdom and the European Economic Area (EEA).
Where it becomes necessary to transfer personal data outside the UK or EEA for example, when working with international service providers or booking platforms AVP ensures that equivalent levels of protection are maintained in compliance with data protection law.
Such transfers are governed by appropriate safeguards, including:
UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs) approved by the UK and EU authorities.
Additional technical and organisational measures to maintain confidentiality and integrity throughout the transfer process.
AVP remains fully responsible for ensuring that all international data transfers are lawful, secure, and aligned with the principles of fairness, transparency, and accountability under the UK GDPR.
As an individual, you have a number of important rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to:
Access the personal data we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your data where it is no longer required for lawful purposes.
Restrict or object to certain types of processing, including direct marketing.
Request data portability, allowing you to obtain and reuse your data across different services (where technically feasible).
Withdraw consent at any time, where processing is based on your consent.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to ensure your data remains secure.
If you are dissatisfied with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk.
Our services and website are not directed towards individuals under the age of 16. Aura Voyage Properties Ltd does not knowingly collect, store, or process personal data from minors.
If we become aware that personal data has been inadvertently collected from a person under 16, we will take immediate steps to delete the information securely and, where appropriate, notify the relevant parties.
We encourage parents and guardians to monitor their children’s online activity and assist in ensuring their personal data remains protected.
Aura Voyage Properties Ltd may update or amend this Privacy Policy periodically to reflect changes in legislation, regulatory requirements, or our operational practices.
Any updates will be published on this page with a revised effective date and policy revision date, ensuring full transparency in how we manage and protect your information.
We encourage all users, Hosts, and partners to review this Policy regularly to remain informed about how we safeguard personal data and uphold our commitment to privacy excellence.
To deliver our services securely and efficiently, Aura Voyage Properties Ltd partners only with trusted third-party providers who meet stringent data protection and security standards. These providers may process limited personal data strictly for the purposes outlined below:
Hosting & CDN: Ionos, for secure website hosting, uptime monitoring, and performance optimisation
Analytics: Google Analytics, used only with consent to understand website performance and improve user experience
Payments & Accounting: Xero, used for issuing Host invoices, processing management and service payments, and ensuring accurate financial reconciliation. AVP does not process guest payments, and no card details are stored by AVP
Property Management System: Lodgify, to manage bookings, guest communications, and property performance in line with Host authorisations.
Each provider processes data in accordance with its own privacy policy and applicable data protection laws. We review our third-party partners regularly to ensure continued compliance and reliability.
Aura Voyage Properties Ltd is dedicated to safeguarding your privacy and ensuring your personal data is managed with the highest level of care and integrity. If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or require assistance regarding your personal information, please contact our Data Controller:
Data Controller Contact:
Aura Voyage Properties Ltd
Email: [email protected]
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16691294
We take pride in providing prompt, courteous, and professional responses to all data-related enquiries.